Privacy Statement GuVaMa Accommodaties B.V. (EEZZ)

10 October 2024

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1. Introduction

GuVaMa Accommodaties B.V. is responsible for the processing of personal data as described in this privacy statement. We have prepared this privacy statement to inform you about how we handle your personal data and the rights you have. This privacy statement applies to the processing of personal data belonging to our customers and prospective customers, as well as other individuals who visit our website or contact us.

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If, after reading this privacy statement, you have any questions about how we handle personal data, wish to exercise the rights described in this privacy statement under the General Data Protection Regulation (GDPR) or other personal data legislation and regulations, or wish to submit a complaint about the use of your personal data, please contact us using the details below:

GuVaMa Accommodaties B.V.
Dutch Chamber of Commerce registration number: 74082337
Rukkenerweg 2A
6373 HL Landgraaf
www.eezz.nl
feel@eezz.nl
Telephone: +31 (0)88 6003 210

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2. Personal data we process

GuVaMa Accommodaties B.V. processes your personal data because you use our website or services and/or because you provide this data to us yourself. The table below provides an overview of the personal data we process. The processing purposes and legal bases refer to the letters and numbers listed in section 3.

Personal dataProcessing purposesLegal bases

First name and surnamea, b, h1, 2, 3, 4

Gendera1, 2, 3, 4

Date of birtha, b, h1, 2, 3, 4

Place of birtha, h1, 2, 3, 4

Address detailsa, g, h1, 2, 3, 4

Telephone numbera, f1, 2, 4

Email addressa, b, g1, 2, 4

Passport, identity card or driving licence numbera, h1, 2, 3, 4

Bank detailsa, c, d1, 2, 4

Social media accountsa, g1, 4

Other dataTo be agreed1

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3. Purposes and legal bases for processing personal data

GuVaMa Accommodaties B.V. processes your personal data for the following necessary purposes:

a. Performing an agreement we enter into with you;
b. Enabling you to create an account on our website;
c. Processing your payment;
d. Collecting payments and taking debt recovery measures;
e. Sending our newsletter and offers by email, with your consent;
f. Contacting you by telephone or email where necessary to provide our services;
g. Informing you about changes to our services and products;
h. Complying with our legal obligations.

We process certain personal data on one or more of the following legal bases:

1. Your explicit consent to the processing of your personal data for one or more specific purposes. Where personal data is processed on the basis of consent, we will ask for this separately. If you do not provide this consent, we may be unable to provide our services, or may be unable to provide them properly.

2. The necessity of performing the agreement entered into with you.

3. The necessity of complying with our legal obligations.

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4. Our legitimate interests, such as:

i. Providing our services as efficiently as possible;
ii. Bringing news and events from our business to your attention, where an existing customer relationship exists;
iii. Protecting our financial interests;
iv. Improving our website;
v. Improving our services;
vi. Securing and managing our systems.

Special categories of personal data and/or sensitive personal data we process

GuVaMa Accommodaties B.V. processes the following special categories of personal data and/or sensitive personal data relating to you:

• Data relating to individuals under the age of 16;

• Various financial and tax details.

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over the age of 16. If you, as a parent, believe that we have collected personal data about a minor without such permission, please contact us and we will delete this information.

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5. Automated decision-making

Except as described below, GuVaMa Accommodaties B.V. does not make decisions based on automated processing concerning matters that may have significant or other consequences for individuals. This refers to decisions made by computer programs or systems without human involvement, for example by an employee of GuVaMa Accommodaties B.V.

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GuVaMa uses automated decision-making through a third party with which it has entered into a data processing agreement, specifically to verify the identity of the main tenant of accommodation. This verification takes place with the main tenant’s consent and is necessary to comply with the legal obligations of GuVaMa and/or the owner of the holiday home or holiday park, and/or to perform the agreement between the tenant and GuVaMa or the owner of the holiday home or holiday park.

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Identification by other means is legally required and cannot reasonably be carried out in another way, because the booking is made without physical contact with or the physical presence of the prospective tenant, whether or not through a third party. The holiday park or holiday home concerned is unstaffed, the tenant checks in and out without staff assistance, and access is obtained through a digital or other technical system or a key safe.

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6. How long we retain your personal data

GuVaMa Accommodaties B.V. does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which it is collected. To comply with our statutory tax record retention obligations, we retain financial data for seven years. If you have contacted GuVaMa Accommodaties B.V. but have not become a customer, we retain your data for a maximum of one month.

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7. Sharing personal data with third parties

GuVaMa Accommodaties B.V. shares your personal data with various third parties, including but not limited to:

• IT service providers;

• Accountants and tax advisers;

• Owners or managers of holiday homes or holiday parks;

• Know Your Guest, Superhog Limited (*1).

We do so only if and insofar as this is necessary and consistent with the processing purposes and legal bases stated above, and only after GuVaMa has entered into a data processing agreement with the relevant parties that ensures the same level of security and confidentiality for your data. GuVaMa Accommodaties B.V. remains responsible for these processing activities.

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(*1) Adequacy decision: COMMISSION IMPLEMENTING REGULATION (EU) 2021/1772 of 28 June 2021 pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the adequate protection of personal data by the United Kingdom, notified under document C(2021) 4800.

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8. Cookies or similar technologies we use

GuVaMa Accommodaties B.V. uses only technical and functional cookies. Insofar as GuVaMa uses analytical cookies, these do not infringe your privacy.

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A cookie is a small text file stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember your preferences, for example. They also enable us to optimise our website.

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You can opt out of cookies through the cookie consent manager on our website or configure your internet browser so that it no longer stores cookies. You can also delete all previously stored information through your browser settings.

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9. Accessing, correcting or deleting your data

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent you have given for data processing, to object to the processing of your personal data by GuVaMa Accommodaties B.V., and to data portability. This means that you can ask us to send the personal data we hold about you in a computer file to you or to another organisation of your choice.

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You can submit a request for access, correction, deletion or transfer of your personal data, a request to withdraw your consent, or an objection to the processing of your personal data using the contact details in this privacy statement.

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To ensure that a request for access has been made by you, we ask you to include a copy of your identity document with your request. To protect your privacy, please black out your photograph, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number and Dutch citizen service number (BSN) on this copy. We will respond to your request as soon as possible and within four weeks.

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GuVaMa Accommodaties B.V. would also like to inform you that you may lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), using the following link:

Submit a complaint to the Dutch Data Protection Authority

However, whenever you have questions, comments or complaints, we aim to resolve the matter directly with you.

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10. How we protect personal data

GuVaMa Accommodaties B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

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If you believe that your data is not adequately protected or if there are indications of misuse, please contact us. Our contact details are provided earlier in this statement.

 

GuVaMa Accommodaties B.V. may amend this privacy statement. New versions will always be published on the website. We therefore recommend that you consult this statement regularly to stay informed of any changes.